Effective date: 6 September 2026
At Babu Jee Store, we want you to shop with confidence. This policy explains how we handle returns, exchanges, replacements and refunds for orders delivered in Pakistan.
When you can request help
Please contact us within 7 calendar days of delivery if an item is damaged, defective, incomplete, incorrect, or materially different from its description.
For a change of mind, an unused and unopened item in its original condition and packaging may be eligible for an exchange or store credit within 7 calendar days of delivery, subject to approval and the exclusions below. Cash or online refunds are not offered for change-of-mind purchases unless we agree otherwise in writing.
Items that cannot be returned for change of mind
For hygiene, safety or product-integrity reasons, we cannot accept change-of-mind returns of used, opened, washed, damaged-after-delivery or unsealed products; personal-care or hygiene items; consumables; intimate goods; customized items; gift cards; or final-sale items. This does not limit assistance where an item arrived damaged, defective, incorrect or materially different from its description.
How to request a return, replacement or refund
Returns must be arranged through WhatsApp. Send your order number, name, phone number, a brief explanation, and clear photos or a short video of the item and packaging to +92 333 836 8373 on WhatsApp. You can also email [email protected] for general support.
Please keep the item, accessories, packaging and invoice until we resolve the request. We aim to acknowledge requests within 1 business day and share the next step within 2 business days.
Return delivery and review
Do not send an item back until we confirm the return method on WhatsApp. For a verified damaged, defective, incorrect or not-as-described item, Babu Jee Store will arrange or reimburse reasonable return-delivery costs where applicable. For an approved change-of-mind exchange, the customer is responsible for return and re-delivery charges; we will confirm these before proceeding.
We may inspect the item or request supporting photos/video before approving a replacement, exchange, store credit or refund.
Refunds and replacements
Once a return is approved and received, where a return is required, we will offer the appropriate remedy: replacement, exchange, store credit or refund. Approved refunds are normally issued within 7 business days to the original payment method where possible. For Cash on Delivery orders, refunds are sent by bank transfer or an agreed digital wallet after you provide the required account details. Your bank or wallet provider may take additional time to reflect the payment.
Original delivery charges are refundable only when the full order was delivered incorrectly, damaged, defective or materially not as described, unless applicable law requires otherwise.
Order cancellations and refused deliveries
To request cancellation, contact us as soon as possible. An order can be cancelled only before dispatch. We may verify Cash on Delivery orders by phone or WhatsApp. Repeated unconfirmed orders, refused deliveries or incorrect contact details may result in future COD restrictions.
This policy does not exclude any rights available to you under applicable law.